Why Remote First?
1Faster Than Waiting Onsite
Many common issues can be resolved without waiting for a visit. Book a slot, connect securely, and get back to work.
2Secure & Transparent
You can see everything we do. Nothing is installed without your consent. Sessions can be ended at any time.
3Honest Minimum
1-hour minimum booking at $129 (incl. GST). If we can't resolve it remotely, we'll say so and pause billing there.
What Remote IT Support Can Help With
Software Troubleshooting
Application crashes, licensing, updates, installation issues — often resolved in a single remote session.
Email Problems
Outlook profile issues, missing emails, signatures, shared mailbox access, delivery failures and mail flow.
Microsoft 365 Assistance
MFA setup, licence assignment, OneDrive sync, Teams login, SharePoint access — day-to-day Microsoft 365 issues.
Account & Password Recovery
Locked out of Microsoft 365, Google, banking or business apps — we help you recover access safely.
Configuration & Settings
Printer setup on new laptops, browser settings, screen configuration, email client setup — quick remote fixes.
How-Tos & Coaching
A guided session to walk you through a task, a new device, a Microsoft 365 feature, or a workflow — clearly explained.
How It Works
Book a Slot
1-hour minimum. Book online and pick a time that suits you.
Secure Connection
We send a secure remote-support link. Nothing is installed without your consent.
Fix the Issue
You watch your screen the whole time. Most eligible issues are resolved in the session.
Clear Invoice
You're billed from $129 (incl. GST) for the first hour, then $99 per additional hour.
Frequently Asked Questions
What Customers Say
“Sorted my Outlook signature and OneDrive sync in a single session. So much faster than waiting for someone to come out.”
“Fantastic remote support. Fixed the printer scan-to-email in one session and even showed me how to do it myself.”
Need Fast Remote IT Help?
Book Remote IT Support — $129 first hour (incl. GST), $99 per additional hour, 1-hour minimum.